2013 - ISODP 2013 Congress

Mini-Oral 4 on Creating Change

11.7 - Process Mapping the Donation Pathway, what can we learn?

Presenter: Kelly, Rogerson, Carlton, Australia
Authors: Kelly Rogerson

Process Mapping the Donation Pathway, what can we learn?

Kelly Rogerson

1DonateLife Victoria, Carlton, Australia

Organ donation has increased by 85% in Victoria since the implementation of the National health reform in 2009. The services provided have evolved and the care of the donor and family form an essential focus in facilitating the family’s wishes.  Staffing models have changed to meet the increasing demands and to enable  service delivery.  Process mapping was used to document (or review)  the  donation process and activities from a quality and risk perspective to ensure consistent and robust practice.

Over the last eighteen months, the DonateLife Victoria team led by the nursing workforce have process mapped both pathways by which an individual can donate their organs and tissues. While process mapping is not new, understanding the nuances and practices that have evolved to ensure donation proceeds and capturing them in a timeline, is new. Some initial work was undertaken during the Donation collaborative in 2007, but this work no longer reflects the practices of today.

The early outcomes of the mapping identified clear changes in practice that would benefit both the staff involved and overall donation process. As the mapping process evolved, significant changes in practice have been implemented, documented and evaluated.

A positive outcome of this work has been the ability to capture the complexity of the donation process. Areas which were initially identified as minor have evolved into areas of great cost savings and risk reduction. The benefits of taking the time to reflect and review the activities of your service can lead to cultural, budgetary and risk reduction benefits. 

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